A Hybrid Evaluation Framework for Children’s Study Desks: Combining AHP–TOPSIS and Online Review Analysis

Abstract

Designing study desks that align with children’s developmental characteristics and learning needs requires a comprehensive and objective evaluation framework. This study proposes a hybrid evaluation framework that integrates the Analytic Hierarchy Process (AHP) and the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) with online review analysis, aiming to bridge expert judgment and real-world user perception. The evaluation system was constructed through literature review, user interviews, and expert consultation, covering five primary criteria—Functionality, Structure, Material, Appearance, and Personalization—and seventeen subcriteria. Using AHP, indicator weights were derived, and representative study desk products were assessed through the AHP–TOPSIS model. To validate the model, online user reviews were collected and analyzed through sentiment analysis, enabling a comparison between calculated rankings and market acceptance. Results showed that Functionality and Structure were the dominant determinants, with adjustable height, operational safety, and environmental safety as the most influential factors. Consistency between AHP–TOPSIS rankings and online sentiment confirmed the framework’s reliability. Review analysis also highlighted latent dimensions, such as ease of installation and service experience, providing insights for refining product evaluation. This study offers a scientific and market-responsive approach to children’s furniture design assessment.