Kano-DEMATEL-TRIZ-based Product Design for Nail Tables and Chairs: A Two-Category User Study

Abstract

This paper aims to optimize the product design of nail tables and chairs and enhance user satisfaction. It proposes a comprehensive and visualized design process for developing dual-category user products that balance the needs of two distinct user groups: nail technicians and customers. Leveraging the Kano model, DEMATEL method, and TRIZ theory, the process includes four key steps: gathering dual-category user requirements, categorizing requirement attributes, analyzing the interrelationships between requirements, and resolving design conflicts. Using the design of nail tables and chairs as a case study, the paper empirically demonstrates how to balance the operational efficiency of nail technicians with the customer experience. This approach not only optimizes the design of nail tables and chairs but also offers valuable insights for requirement prioritization and iterative development of other dual-category user products.